SHIPPING

Nationwide Shipping Available

John T. Henry Auction Co. offers nationwide shipping on most auction items. While the majority of our shipments are smaller items, our shipping partner, Carolina Relocation Services (CRS), can handle everything from small packages to furniture, oversized items, equipment, and freight shipments.

To provide the best possible shipping experience, we partner with Carolina Relocation Services, a professional packing and shipping company specializing in auction merchandise. Their experienced staff allows us to focus on conducting great auctions while ensuring your purchases are professionally packed, shipped, and delivered safely.

If you have questions about shipping, we encourage you to email Carolina Relocation Services before the auction closes. They are happy to discuss shipping options, freight availability, packaging requirements, and provide approximate shipping quotes. For immediate assistance, please call their office directly.

HOW SHIPPING WORKS

We use Shipping Saint to coordinate all buyer pickups and shipping requests.

Shipping Saint allows buyers to schedule pickup appointments, request shipping, receive updates by text and email, pay shipping invoices online, and track shipments from pickup to delivery— all through one convenient system.

Step 1 – Receive Your Auction Invoice

After the auction ends, you'll receive an email containing your auction invoice from John T. Henry Auction Co.

Step 2 – Shipping Saint Contacts You

You'll receive a text message and email through Shipping Saint asking whether you'd like to pick up your purchases or have them shipped.

Step 3 – Choose Pickup or Shipping

Simply respond through Shipping Saint with your preferred option. If you request shipping, your purchases will be transferred to Carolina Relocation Services.

Step 4 – CRS Coordinates Everything

Carolina Relocation Services will communicate with you through text message and email throughout the shipping process.

They will provide:

• Shipping Quotes
• Packing & Crating Options
• Freight Options (when needed)
• Shipping Invoice

You can conveniently pay your shipping invoice online through their system.

Step 5 – Track Your Shipment

Once your shipment is on its way, you'll receive tracking information allowing you to follow your package from pickup to delivery.

SHIPPING PROCESS

1. Win the Auction
2. Receive Your Auction Invoice
3. Receive a Text & Email from Shipping Saint
4. Choose Pickup or Shipping
5. CRS Coordinates Packing & Shipping
6. Pay Your Shipping Invoice Online
7. Track Your Shipment to Delivery

SHIPPING PROVIDER

Carolina Relocation Services, LLC
6720 Elbow Road Conway, SC 29527
Phone: (843) 397-4038
Email: jthpackers@outlook.com

IMPORTANT SHIPPING INFORMATION

• Shipping is available on most auction items.
• Buyers are responsible for all packing, handling, shipping, freight, insurance, and related shipping charges.
• Shipping quotes are provided directly by Carolina Relocation Services.
• Large, heavy, oversized, or fragile items may require freight shipping or custom crating.
• If you have questions about shipping costs, please contact CRS before the auction closes.

LOCAL PICKUP

Customers are welcome to pick up their purchases during the scheduled pickup times listed for each auction.

Pickup appointments are coordinated through Shipping Saint, allowing buyers to select a convenient pickup time while helping us provide a fast and organized pickup experience.

Customers who print and bring their invoice to pickup help make the process even faster.

Our staff organizes purchases according to appointment times and works hard to have your merchandise ready when you arrive. Please arrive at your scheduled appointment time so we can efficiently serve you while keeping the pickup process moving smoothly for all customers.

Buyers are responsible for bringing any help, tools, packing materials, dollies, straps, trailers, or equipment needed to safely remove and transport their purchases.

While our staff is happy to assist when possible, John T. Henry Auction Co. is not responsible for loading, disassembling, packing, securing, or transporting purchased items. Buyers assume all responsibility for the safe removal and transportation of their purchases.

FREQUENTLY ASKED QUESTIONS

Can you ship firearms and ammunition?

Yes. We ship both firearms and ammunition. All firearms are shipped from our Federal Firearms License (FFL) dealer to the buyer's selected FFL dealer in accordance with all applicable federal and state laws.

Can you ship furniture or large equipment?

Yes. Carolina Relocation Services can ship furniture, machinery, equipment, and freight-sized items. Because shipping costs vary, we recommend calling or emailing CRS before the auction closes for an approximate shipping quote before placing your bids.

When will I hear from Carolina Relocation Services?

CRS picks up merchandise from our auction facility every Tuesday. Once your items arrive at their warehouse, they will contact you by text message or email within three business days to coordinate packing, shipping, and payment.

Can someone else pick up my purchases for me?

Yes. They must bring a printed copy of the buyer's invoice when they arrive to pick up your purchases.

What if I can't make my scheduled pickup appointment?

We understand that unexpected situations happen. If you cannot make your pickup appointment, please contact us as soon as possible so we can discuss other arrangements.

While we will do our best to accommodate you, alternative pickup arrangements cannot be guaranteed, especially for off-site estate auctions, where access to the property is limited.

Who should I contact with shipping questions?

For shipping estimates, freight questions, packaging, or delivery information, please contact:

Carolina Relocation Services, LLC
jthpackers@outlook.com
(843) 397-4038